Initiative to work with minimal instruction and direction.Familiarity with technology and ability to operate our proprietary software system.Possess a sense of urgency required to work in a deadline driven environment.Analytical thinking and problem-solving ability.Demonstrated maturity and leadership ability.Flexible schedule including some weekends.Assist with ad-hoc initiatives as needed.Inventory management and ordering of office supplies and equipment.Interviewing, hiring, training, and motivation of employees.Promote a culture of safety and efficiency while adhering to Jackpocket standards and industry regulations.May be involved with accurate and timely redemption of higher value "Big winner" tickets.(internet outage, building issues, power outage, inadequate staffing, etc.) Troubleshoot and resolve any issues that may affect day to day operations e.g.Resolve interpersonal employee issues that may arise to maintain a harmonious & professional workplace.Delegate responsibilities and rearrange resources and staff as business demands require.Monitor and understand daily production demands and ensure production needs are met within designated timeframes.Supervise all regular fulfillment center staff needs and lottery processing operations.Act as a manager-on-duty (MOD) managing scheduling, employee attendance, clock-ins, and breaks.All responsibilities of an Operations Associate – performing OA duties may be required during busy periods.The starting pay rate for this role is $25-26 per hour. This is a full-time, in-person position that requires availability to morning and evening shifts interchangeably. You will participate in decision making and execution of initiatives around personnel management, operational process development and optimization, and day to day lottery operations with the goal of achieving and maintaining operational excellence. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.Īs an Operations Supervisor, you will collaborate closely with leadership and cross functional teams to facilitate Jackpocket's ground level operations. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. Jackpocket is the first mobile lottery app in the U.S.
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